At Broken Planet Market, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Refund & Exchange Policy below.

1. Eligibility for Refunds and Exchanges

  • To be eligible for a refund or exchange, items must be unused, in their original condition, and in the original packaging.
  • Refunds and exchanges are available within 14 days of the delivery date.
  • Digital products, sale items, and gift cards are non-refundable.

2. Non-Refundable Items

  • Digital Products: All digital product sales are final and cannot be refunded.
  • Final Sale Items: Products marked as “Final Sale” are not eligible for refunds or exchanges.
  • Gift Cards: Gift cards cannot be returned or refunded.

3. Refund Process

  • To initiate a refund, please contact us at [email protected] with your order number, item details, and the reason for the return.
  • Once your return request is approved, you will receive instructions on how to return the item.
  • Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days to your original payment method. Please allow additional time for your bank or credit card company to process the refund.

4. Exchange Process

  • If you wish to exchange an item for a different size or color, please contact us at [email protected] within 14 days of delivery.
  • Exchanges are subject to stock availability. If the requested item is unavailable, we will offer a refund instead.
  • Once your exchange request is approved, you will receive instructions on how to send the item back to us.

5. Shipping Costs for Returns & Exchanges

  • Customers are responsible for the shipping costs of returning items unless the return is due to a defective or incorrect item received.
  • Original shipping charges are non-refundable.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of delivery at [email protected] with your order number, photos of the damage, and a description of the issue.
  • We will arrange for a replacement or refund for defective items at no additional cost.

7. Late or Missing Refunds

  • If you haven’t received a refund within the stated timeframe, please first check with your bank or credit card provider.
  • If you’ve done this and still have not received your refund, contact us at [email protected] for further assistance.

8. Cancellations

  • Orders can be canceled before they are shipped. If you wish to cancel an order, please contact us immediately at [email protected].
  • Once an order has been shipped, it cannot be canceled, and the return policy will apply.

9. Contact Us

For any questions or concerns about our Refund & Exchange Policy, please contact us:

Email: [email protected]

Thank you for shopping with Broken Planet Market. Your satisfaction is our priority, and we are here to assist you with any issues.